Sales Policy

At FITSORA, we are committed to providing our customers with exceptional service, high-quality products, and a smooth purchasing experience. Our Sales Policy ensures that all transactions are handled transparently and securely. By shopping with us, you agree to the terms outlined in this policy. Please take a moment to review the details below.

Effective Date: February 26, 2025

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for immediate purchase. However, due to the popularity of certain items, there may be times when products are temporarily out of stock. In such cases, we will notify you promptly and provide an estimated restock date or offer alternatives. If you prefer not to wait, you may choose to cancel the order for a full refund.

2. Pricing and Payment

All prices listed on FITSORA are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice, but once your order is confirmed, the price you see is the price you pay. We accept various payment methods, including major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. For details, please refer to our Payment Policy.

3. Order Confirmation

Once you complete your order on our website, you will receive an email confirmation containing your order details, including the items purchased, the total amount, and the estimated delivery date. Please review the order confirmation carefully to ensure all information is correct. If you notice any errors or discrepancies, please contact us immediately so we can assist you in resolving the issue.

4. Shipping and Delivery

We offer a variety of shipping options to suit your needs. All orders are processed within 1-3 business days after payment confirmation. Delivery times depend on the shipping method selected and your location. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances such as weather or holidays.

  • Domestic Shipping: We ship to all U.S. states. Shipping costs are calculated at checkout based on your delivery location and the size of your order.
  • International Shipping: At this time, we offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Customs fees, taxes, and other import duties are the responsibility of the customer.

5. Sales Tax

Sales tax will be applied to all orders as required by state or local law. The applicable tax amount will be calculated during the checkout process, and you will be able to review the total price before finalizing your purchase.

6. Order Cancellations

You may cancel your order at any time before it is processed for shipment. If you wish to cancel, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you can initiate a return according to our Return and Refund Policy once the product is received.

7. Promotions and Discounts

From time to time, we offer promotions, sales, or discounts. All discounts, including promotional codes, must be applied during the checkout process. Discounts cannot be applied to previous orders or orders placed after the promotion has ended. Please ensure you read the terms and conditions of any promotions before completing your purchase.

8. Returns and Exchanges

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return eligible products within 30 days of receiving your order, provided they meet our Return and Refund Policy criteria. If your product is defective or damaged, please contact us immediately for a replacement or refund. For more details, please refer to our Return and Refund Policy.

9. Customer Support

We are committed to providing outstanding customer service. If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer support team. We are here to help with any concerns or inquiries you may have.

10. Privacy and Security

At FITSORA, we take the security of your personal information seriously. All transactions are processed using secure payment gateways, and your data is encrypted during the checkout process. For more information on how we protect your data, please refer to our Privacy Policy.

11. Legal Compliance

By placing an order with FITSORA, you agree to comply with all applicable laws and regulations. We reserve the right to refuse service to anyone who violates our terms and conditions or engages in fraudulent activities.

12. Contact Us

If you have any questions or concerns about our Sales Policy or need assistance with your order, please contact us at:

Thank you for choosing FITSORA. We look forward to serving you and providing you with the best in kitchen products and customer care.