Delivery Policy

At FITSORA, we strive to offer a seamless and reliable delivery experience to all our customers. We understand the importance of timely deliveries, and we are committed to ensuring that your orders reach you in perfect condition and as quickly as possible. This Delivery Policy outlines the procedures, timelines, and responsibilities associated with shipping products purchased on our website.

Effective Date: February 26, 2025

1. Order Processing

All orders placed on FITSORA are processed within 1-3 business days after payment confirmation. Once your payment has been successfully processed, we will prepare and package your order for shipment. You will receive an email notification confirming the shipment, including tracking details, so you can follow your order’s journey.

Please note that we do not process or ship orders on weekends or public holidays. Orders placed during non-business days will be processed on the next available business day.

2. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate different customer needs. Shipping fees will be calculated based on the delivery address and the size and weight of your order. During checkout, you can review the available shipping options and select the one that best suits your preferences.

  • Standard Shipping: This option provides reliable delivery at an affordable rate. Shipping times typically range from 5-7 business days depending on your location.
  • Expedited Shipping: If you need your order sooner, we offer expedited shipping, which delivers your order in 2-4 business days. Additional charges will apply for this service.
  • Overnight Shipping: For urgent orders, we offer next-day delivery. Orders placed before 12:00 PM will be shipped the same day and delivered the following business day. Overnight shipping is available for select locations and may incur additional charges.

For international orders, shipping costs and delivery times will vary based on the destination country and the size of the package. Shipping charges will be calculated during checkout.

3. Domestic Shipping

We provide domestic shipping to all states within the United States. Delivery times depend on the shipping method you select and your location. Please note that shipping times may be longer during peak seasons such as holidays. Once your order has been dispatched, you will receive tracking information to monitor the status of your delivery.

  • Shipping within the United States: We offer reliable shipping throughout the country, and delivery times may vary based on the selected shipping option and the destination address. Tracking numbers will be provided for all shipments.

4. International Shipping

Currently, FITSORA offers international shipping to select countries. If you are located outside of the United States, please check the shipping options available at checkout. Shipping fees and delivery times vary depending on the destination and the shipping method selected.

  • Customs Duties and Taxes: For international orders, please be aware that customs duties, taxes, and any additional fees may apply, depending on the country of destination. These charges are the responsibility of the customer and are not included in the product price or shipping costs. You may be required to pay these fees upon arrival of the goods in your country.

5. Delivery Timeframes

While we strive to ensure timely deliveries, the exact delivery timeframe may depend on several factors, including your location, the shipping method selected, and external factors such as weather conditions or delays by the shipping carrier. Below are estimated delivery timeframes:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: Next business day (for orders placed before 12:00 PM)

For international orders, delivery times typically range from 7-21 business days, depending on the destination country and shipping method chosen.

6. Shipping Delays

Occasionally, shipping delays may occur due to factors beyond our control, such as severe weather, customs processing, or carrier issues. While we do our best to ensure timely deliveries, we cannot be held responsible for delays caused by these external factors. If there are significant delays, we will notify you as soon as possible and provide an updated delivery estimate.

7. Tracking Your Order

Once your order has been dispatched, you will receive an email notification with your tracking information. You can use the provided tracking number to monitor your package’s progress through the carrier’s website. If you encounter any issues or cannot locate your tracking information, please contact our customer service team, and we will be happy to assist you.

8. Damaged or Lost Items

In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. If the item is damaged, we may request photos of the damaged product and packaging to process your claim. Depending on the situation, we will offer a refund or send a replacement product at no additional cost.

9. Return Shipping Costs

If you wish to return an item for any reason, the cost of return shipping will be your responsibility, unless the item is defective, damaged, or incorrect. If you receive a faulty or incorrect product, we will provide a prepaid return label for you to return the item at no cost.

10. Lost or Undelivered Packages

If your package is marked as delivered, but you did not receive it, please check with neighbors, your building manager, or anyone else who may have accepted the package on your behalf. If you are still unable to locate your order, please contact our customer service team immediately, and we will assist you in resolving the issue with the carrier.

11. Order Modifications and Cancellations

Once your order has been placed, we begin processing it as quickly as possible. If you wish to modify or cancel your order, please contact us immediately. We cannot guarantee that changes or cancellations will be possible once your order has been processed for shipment, but we will make every effort to accommodate your request.

12. Contact Us

If you have any questions or concerns regarding our Delivery Policy, shipping options, or any issues with your order, please feel free to contact our customer service team. We are here to help ensure that your shopping experience with FITSORA is as smooth as possible.

Thank you for choosing FITSORA. We are dedicated to providing you with exceptional products and a seamless delivery experience.