Refund and Return Policy

At FITSORA, we strive to provide our customers with the highest quality products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you. Please read our detailed Refund and Return Policy below to understand your rights and how to proceed with returns and refunds.

Effective Date: February 26, 2025

1. Return Eligibility

We accept returns for products that meet the following conditions:

  • The product is unused, undamaged, and in its original condition.
  • The product is returned in the original packaging with all tags and labels intact.
  • You initiate the return request within 30 days of receiving your order.

If you receive a product that is defective or damaged during shipping, please contact us immediately so we can resolve the issue. We will offer a full refund or replacement for faulty items.

2. Return Process

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at info@fitsora.xyz or call us at 303-267-5945 to request a return authorization.
  2. Provide your order number and details about the product you wish to return.
  3. Our team will provide you with a return shipping label and instructions for sending the product back to us.
  4. Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  5. You will receive your refund or exchange, depending on the option you choose, within 7-10 business days of our inspection.

3. Refund Policy

  • Refunds will be issued to the original payment method used for the purchase. Please note that the shipping charges are non-refundable.
  • Processing Time: Refunds will be processed after the returned item is received and inspected. You will receive an email confirmation once your refund is issued.
  • If you paid using a third-party payment provider (like PayPal), the refund will be processed according to their policies, and it may take additional time for the funds to appear in your account.

4. Exchange Policy

We are happy to offer exchanges for products that are defective or damaged during shipping. If you would like to exchange an item for a different size or model, please contact us within 30 days of receiving your order. The exchange item must meet the same conditions outlined in the Return Eligibility section above.

5. Non-Returnable Items

The following items are non-returnable:

  • Items that have been used, worn, or altered in any way.
  • Products that have been damaged due to misuse, improper handling, or lack of care.
  • Perishable items or products that are considered hazardous materials.

6. Shipping Charges

Please note that return shipping charges are the responsibility of the customer, except in cases of defective or damaged products. If you receive a damaged or faulty item, we will provide a return label and cover the return shipping costs.

7. Refunds for Subscription Products

If you have purchased a subscription-based product or service, you may cancel your subscription at any time. Refunds for unused portions of your subscription will be provided according to the terms of your agreement. Please contact us to discuss any concerns regarding your subscription.

8. Promotional Discounts and Refunds

If you used a promotional discount or coupon on your original order, the refund will be processed based on the discounted price. If the promotion was applied to only part of your order, the refund will reflect the value of the items being returned after the discount.

9. International Returns

For international orders, the return process may vary. Please contact our customer service team for specific instructions on how to return international shipments. Return shipping costs for international returns are the responsibility of the customer, unless the product is defective or damaged.

10. Contact Us

If you have any questions or need assistance with your return or refund, our customer service team is here to help. Please contact us using the information below:

Thank you for choosing FITSORA. We are committed to ensuring your satisfaction and look forward to providing you with top-quality, sustainable kitchen products.